• I’m just a dude trying to live a righteous life by my own standards.

    I’m originally from Rapid City, South Dakota, the second biggest town in a state that people have only ever heard of because of a racist carving some presidents into rocks up the hill from my childhood home. My background has been intensely formative on who I am as a person, almost never in the way that anyone would expect, myself included. I value moments of quiet and reflection and often require allowance from my family to spend even more time in thought. It’s crazy though because I’m a musician at heart so none of this really makes sense. I’ve seen a fair amount of turbulence for 33 years – but honestly I feel that everything is okay as long as I don’t lose 100% track of who I am through it all. I’ve seen nearly everything a person can see in life, and it makes me think harder. I wouldn’t necessarily say it makes me think more, but the quality of the thought is decidedly deeper.

    Who am I at my core? Always, always, always more going on than what I allow people to see. Easiest way for me to put it to people is that I am a bastard child of a bastard child trying to debastardize my life. The one recurring theme in my life is loss, which sucks, but other people couldn’t deal with what I have on my plate, so I’ll quietly hold that W. My soul is probably what defines me as much as anything. I’m ultimately a very polarizing person and don’t know too many people who stand in the middle about me.

    There’s honestly not a lot that moves me, excites me, or brings me joy. Parenthood is the one thing that I’ve been mentally preparing for since 13 years old though, so I’d say that’s it. As true as possible to form, my family dynamic is about as weird as can possibly be. Ask me about it sometime if you’re curious. Sports and music are generally the other two things I really like.

    There’s been a wide number of formative experiences shaping who I am. I feel like one decision that really shaped my childhood was being placed in foster care when I was 6 years old. It was an uncomfortable crash course in dealing with the ugly side of people. 27 years later and I’m still constantly trying to dig through some traumas.

    My ultimate curiosity lies at the intersection of philosophy and psychology. Nature vs nurture is an absolutely fascinating argument that I have a number of strong views about. Everything else in life is just a variation or an offshoot of this mind game. I debate myself on shit constantly. Still haven’t lost an argument with myself.

    I’ve never really been able to see myself in the future. Honestly, I’m more concerned about today and tomorrow??? I’m just trying to be a groovy dude one day at a time. The one time I ever saw myself in the future in a defined setting in my dreams was being a jazz musician in New Orleans and I already made that happen. I’m gonna drop a fire ass rap album one day and confuse a whole lot of you. Not because of any attitude or wanting popularity, it’s more of a deep-seated love affair that has given me a out of body feeling for over two decades, and an appreciation for the history of the craft.

  • Hi all!

    I did some talking with Alexis today and some talking with Allie. I’ve come to a realization.

    I need to move past Scout’s Bouts.

    Scout does turn 2 this weekend though and we are going to eat some fancy mac and cheese to celebrate.

    The reason I am choosing to continue is because I completed my admin exam, which was what I intended that storyline for. Boy, did that storyline help me with recall though.

    I’m doing Platform App Builder studies now, thinking that the next iteration of research will eventually involve an org. I have more concrete ideas with over a decade of research that I have prepared. It’s also something I care about very much. Music!

    This next project is going to analyze how time as a linear construct can be explained through music philosophy and music taste, two very abstract concepts. I’ll be back in the next couple days with a more firm post about what’s happening, just crossing some Ts and dotting some Is so I’m not going to run business that hasn’t happened yet. There’s a whole cautionary tale about counting chickens before they hatch…unless you’re an egg farmer.

    The end product of this research, as decided in late 2011, will be a book. The results of this project will shape much of how the book shapes up – that book is going a lot of places but music is going to be the constant throughout.

    Be back soon – also please join the “GridBuddy Connect Fan Club (unaffiliated with product/company)” LITERALLY ANYWHERE other grid solutions exist. I like AirTable. Data Blaze has a ton of potential. None of them pay me, I just like their shit.

    Love all y’all except like five people. You know who are are.

  • Hi everyone.

    This is going to be a post without an outline, timeline, or really much connection to anything. This post is a stream of consciousness.

    So I got my Salesforce Certified Admin 9 days ago. I worked my ass off during that time to achieve it. It did not come without sacrifice, as I definitely pushed many people away during this time. There were lots of times Scout wanted to do something small that I refused to let break my concentration as well, and that’s my daughter. Do I regret it? Not one bit, I accomplished what I set out to do. Now it’s time to reap its benefits with those who have been by my side the whole time.

    To be honest, I both very much deserve this opportunity and don’t deserve it all, at the same damn time.

    The difference between doing good and doing great is the level of passion that you put into something. For myself and Alexis in particular, we didn’t doubt for a second I was going to pass first try. Her confidence and offering to put her money where her mouth was for me multiple times won’t be forgotten. That’s as solid as you could possibly hold someone down in this situation, and hard times aren’t as hard when someone is there to assist with the more difficult parts.

    My mentor Allie started believing in me strongly when I was putting 2 and 2 together at the beginning of this year. She often was more confident in the process than I was, and more confident in my ability to go out and execute than I was. Like yeah, as a mentor, you obviously have to care about something, but by no means do you truly have to give a fuck about someone. I’m just as grateful for her asking about Alexis, Sailor, and Scout as I am for her telling me what the temperature is up there. It’s the little things she has done that mean a lot to me. Baklava for the family, remembering I like pastries, many other carb-adjacent thoughts as well, all because she wanted to remember them.

    I kind of make it a point to dull myself when I first meet someone in that I’ll remain very neutrally positioned about everything and to kind of sniff the situation out. I didn’t do that with Allie, I just kind of told her who I was, and we either would get along fucking great or we wouldn’t. Like I guarantee you she doesn’t understand a lot of what I think or say because it comes from 15 layers of sarcasm, but yet the creative inspiration is there every time we meet up, and she really doesn’t need to ask more than three questions (Who are you doing this for? What are you doing? Why are you doing it?) to flip the switch. That’s a good mentor to understand that less was more right off the bat.

    One little bit of advice I want to give to people – care about what you do. That’s really the only advice I can give. I genuinely care about data, I can recite far too much 90s NFL history back to you without a database, just imagine me with the actual shit. I care about music way more than I care about business, so my next plan involves my last 12 years of Spotify listening history, because that’s a story that I can tell through my eyes, can show my experience through, and there’s hundreds of thousands of data points to back it up. That’s what the fuck I’m talking about. Any way I can bring data analysis into the actual story, it brings a level of context to the story that I can get behind. Realism is my compass. I try to maintain a super-agnostic view of the world when it comes to data. Super liberal but also wild wild west about it in the same thought, and I almost prefer a life without tech to a life with it. Let me stop being the old man (32) yelling at all these kids to stop making all the damn noise and get off the lawn.

    The overbearing thought after I passed is that it was almost entirely women who helped me on this mission. It wouldn’t have been possible if not for Julie’s encouragement, Brenda’s time and voucher (this cleared my mind to the point I ONLY thought about the system, best case scenario), Allie’s pinpoint accuracy.

    Coming into 2024, it was imperative that I make something shake. The miscarriage Alexis experienced in December impacted me way more than I expected, I was already feeling deflated and depleted, and job prospects were looking worse before they were better. I had to appeal unemployment TWICE during this time and won my appeal both times. I had to deal with this bitch-ass hater stalking my profile for months, and called him out on it so hard that Validity ended up getting half the company LinkedIn Premium so they could stalk in privacy. It’s funny though because if you’re not up to sketchy shit you shouldn’t need to be creeping through the night. Just out yourself as a fucking hater, it’s okay. I’ve already done most of the heavy lifting for you.

    I’m not one for the social responsibility of networking events – I honestly hate showing up somewhere just to show face, so I would prefer not showing up at all if I wasn’t actively trying my hardest to put my best foot forward. That said, getting involved in my local Trailblazer Community Group made all the difference. I understand that I was fully an outlier when I joined as most people in the group are well established with 6-figure jobs. The difference here was that rather than showing face, I had something to learn, and just as much to prove, both to others and to myself. Getting a volunteer opportunity with org migration and permission modeling was huge for me as I’ve never used the Setup for a practical use case. It made everything feel mad real, and I did way better than I expected to do. I impressed the people who let me handle it, and that’s more than I hoped for, so I look forward to continuing to build relationships with other Salesforce professionals.

    My biggest dislike of the Salesforce ecosystem is that there’s a level of gatekeeping to the resources of the ecosystem. I understand why it is done, because Salesforce is a lot to digest, but if Trailheads are to enrich the ecosystem, I would hope for slightly more transparency about the glut of resources available, particularly the Ohana Slack room. My future is going to involve advertising these resources. It’s not the people who have the means to succeed that I’m trying to impact the most. It’s the people that SHOULD be doing this but lack the opportunity to do so. The more walls knocked down right at the start, the less obstacles there will be in the future. Overall, a relatively small gripe, but something that still bugs me enough that I’m going to take action on it.

    Still planning on the next big move (Platform App Builder), grateful as hell for everyone who has reached out with either congratulations or project ideas they need with, and I’m going to keep being myself no matter how much the situation changes in life. People don’t have to like it. Heart is largely in the right place, mind is largely in the right place, intention is going to be what makes 100% of the difference for me moving forward.

    Thanks for tuning in. I’ll get back to tech writing and storylining soon, been kind of figuring everything out over here.

    Love y’all.

  • Disclaimer and Trigger Warning

    This post is not about Salesforce Administration. This story is one human’s interpretation of events that have happened between the years of 1991 and 2024 and are still actively developing. Please remember that there are always multiple sides to every story and that my experience only encompasses one of those sides. That said, nothing in this story has been exaggerated, nor have I changed names, addresses, none of that shit. People WILL be held accountable.

    If you are sensitive to explicit subject matter or language, mentions of psychological, physical, and sexual abuse, violence, addiction, cancer, or death, I ask that you not read this post. It is emotionally charged. Please call 988 urgently if you feel suicidal or need help. You are not alone.

    If you are one of the people I acknowledge in this story, you have two options. You acknowledge your role in it and fight to be better, or you keep your mouth shut and you remain complicit in exacerbating child abuse and toxicity.

    Hi y’all. It’s been like a week and a half since the last post. I was hard at work on a Salesforce project. I’ll write about it this next week. It was insightful. I’ll save my thoughts.

    Today’s post is about embracing self.

    My biggest issue in life has always been being understood. I’ve always been acutely aware of my surroundings out of necessity, and understood why I thought what I thought, but I could either not verbalize it to others nor did I care to. Really depends on the context. But honestly, there’s only been one person in this world whose acceptance meant more to me than anyone else, and if you’re not my grandma, you wouldn’t understand why.

    When I was younger, it was important for me to feel understood. I wanted people to be able to identify with me easily, as I found it very difficult to identify with anybody. That state of mind was good for keeping an open mind and being a conversationalist. This state of mind was not good for making a stand for myself, as I was trying to find my place in a fucked up world. Wasn’t great for the mental health either.

    I had the bittersweet experience of intimately understanding pain, addiction, abuse, and homelessness at an early age, which meant that I was more inclined to risk than others, but also very openminded and generally understanding. I also had the unique experience of my hero being someone with a similar arc, albeit 70 years prior to mine. Additionally, I didn’t need to look outside the confines of my direct biological family for cautionary tale after cautionary tale about where life could end up. New dumb shit was happening every day. If you weren’t there, you have no fucking idea.

    That’s not really what this story is about though. This story is about how the foster care system in this country so miserably fails people on the fringes of society. Please allow me to elaborate. Happy to provide all sources of research and available concrete proof upon request for anybody interested.

    • To qualify my statements, I was placed into the foster care system in 1997. Between the years of 1997 and 2002, I was a ward of the state of South Dakota. Between the years of 2002 and 2007, I was a ward of the state of Colorado. I had the opportunity to remain in foster care until August 2009. I willingly chose to waive my remaining eligibility in November 2007 as my sister aged out of the system. I was presented with the two options and a brief synopsis on what both scenarios would entail. Thankfully, both situations ensured a level of monetary support for me in the form of foster care scholarship eligibility for secondary education. That was the first point in my foster care experience in which I was given a choice in my own life, and also the first point in my foster care experience in which I was given any insight into the actual machinations of the system. It was reading up on the system itself yesterday that led me to wanting to write about it in the hopes that this could potentially impact one person currently in the shit. If my message today resonates with one single person, I’ve done my job.
    • In 1997, the Casey Family Program became my foster care provider. The first caseworker I had, Dennis Ritter, was the only one who I felt cared about the people more than the job itself. He knew how to make bad news better, and it was Dairy Queen. As Casey Family Program in Rapid City, South Dakota, became Lutheran Social Services and Lutheran Social Services of South Dakota transferred my case to Adoption Alliance of Colorado, the case workers progressively got worse. Dennis Ritter was absolutely the best, a throwback to a different era. Jerry Meyer was unequivocally the worst, a dude who just punched a clock and chose to visit me in college more to experience New Orleans than to visit me. He didn’t even try to hide it. I had to deal with these motherfuckers THROUGH college, as recently as December 2013. Smiling to your face and fighting for your opportunity to be revoked behind your back. Making it to New Orleans by way of Rapid City and Denver was infinitesimal odds to begin with, I also had to live in financial offices during college and fight for funding every single day. My 2.4 college GPA would have been a 3.4 GPA if life was stable.
    • One consideration that my grandma wished for as my sister and I were placed into foster care was that we would remain together. Yesterday I learned that was a requirement by law for a consideration, otherwise they would not have accommodated the request for a single moment and told Eileen to get lost. For the sake of their souls, I’m glad they didn’t tell her that. My grandma had that boy Jesus on speed dial on the VIP burner phone.
      • The first family, Twyla and Gary Miller, only wanted a girl. They made that clear from the beginning with the case worker and only chose to take me because they wanted a little girl they could rescue and feel more self important for. To illustrate this point, please reference the below autofellatious article about changing lives from the May 25, 1999 issue of the Rapid City Journal. I’m the 7-year old that they talk about. They also had a segment on the local news. Please read about how they planned to get out of foster care once I graduated but I would always have a home to come back to. This was less than a year before Twyla made up a mental breakdown in order to get rid of me. They didn’t even tell me goodbye, my case worker picked me up from school. They fully intended to keep my sister until grandma let them know how grimy they were. They did not make it another year as foster parents after the turn of the millennium. They live in Florida now, where their hobbies consist of being pieces of shit. What that article failed to mention is that Alicia got kicked out of the house at 18 for getting knocked up. What stellar parents. Rusty visited ONCE in two years. Brandon Garrett isn’t a big fan of them either.
    • The second family, Christal and Jeff Noonan, had much better intentions than the Millers did. Unfortunately, they were in their mid-late 20s when we lived with them, meaning my sister was almost half their age. They had the right intentions but could not provide stability at all. I cannot go into detail much about what happened here as most of it is not my story to tell, but just know that it ended with them recording my sister trying to end her life on camera rather than trying to talk to her about it. My sister went to the hospital and then to Montana directly after that. I moved back in with my grandma again at that point. My sister and I never lived closer than 500 miles from each other after 2001. The issue in this situation was parents who were very underprepared for children with special emotional needs.
    • At this point, our external options were basically out, so I was forced to move in with a family who made it clear that they didn’t like me even before I lived with them. Out of my dad’s 8 adoptive brothers and sisters, Joel was well into the 6 figures per year already, and was easily the best off financially. Unfortunately financial stability did not prevent him from having a cancer of a wife and three dunces of children. Katie is the only child of theirs with any level of decency.
      • This is another point in the story yesterday that hit me like a ton of bricks looking through some rules and regulations to the foster care system yesterday. In Colorado, it is against the law to put your hands on a child in the foster care system. Although my uncle played by the book, I specifically remember my bitch aunt trying to drag me down a flight of steps in 2004 at the house off of San Joaquin Ridge. Verbal abuse was expected. Just me though. Nobody else got it. She should have been put in jail 20 years ago. I was never informed of the laws regarding this.
      • When I say that Joel Patrick Sauer played EXACTLY by the book, he did it to a level of calculation that is disturbing. No more than 15 minutes after my case worker left in November 2007, he informed me “this means I can beat the shit out of you now”. Upon my research into foster care in Colorado on March 30, 2023, it turned out that he was calculated with everything from his money to physical abuse cycles. It doesn’t surprise me that he is LITERALLY losing his mind to dementia now. He lost it in spirit decades ago. I received it more often and to a higher degree than anyone else and was literally the one they called Cinderella. Not going to detail the exact actions that took place. Anyone who was around remembers. Not going to speak for some shithead cousins either. They’ll likely deny it though as they have MILLIONS of dollars headed their way in ~20 years.
      • I sniffed one move out clear ahead of time though – they were arranging their will into a trust to avoid tax liability a couple of years ago and asked for my SSN. I didn’t want to give it to them, as they surely had documentation of it already. In situation of family disputes, if the subjects are clearly identified and what they receive is also clearly identified with a short description why, there is no legal way to argue against their final wishes given sound mind and legal notarization. The minimum amount for this would be $1. That one dollar is going to make a great piece of toilet paper to adorn a gravesite with one day. I’m not hard to find nor am I scared of manipulative fascists. I’m actively seeking out all the smoke. Email me at fuck@christophersauer.com if you’ve got a problem with it.

    That part of the story complete, why did it take me until yesterday to do my requisite research on what is and is not allowed in foster care? Even my high school counselor knew what was going on and she wouldn’t provide me resources for minor emancipation that I requested. What is so dangerous about human service resources that they are regularly denied to those who have a legitimate case for them?

    There were a bunch of people who had to work in unison to make these decisions. This is why nobody in this entire story can avoid fault. I can’t fucking avoid fault in this story either. Not actively fighting against it is practicing compliance with it.

    This is why I appreciate the role of the devil’s advocate/heel much more as I approach my mid 30s. Do you see all that shit from above this paragraph? That will never happen to my daughter. She won’t ever understand that feeling. A lot of people won’t ever understand the feeling. It’s not a feeling of power by any means. It’s more a burden of ultimate responsibility that envelopes me in fear and caution and can often immobilize me. This isn’t me blaming others for the way I turned out. I could be fucking dead.

    This is me emotionally holding everyone complicit in psychological and physical abuse accountable. I’m partaking in emotional warfare every day. I’m part of the problem. Let me not reassign blame from myself because I am absolutely one of the denominators to the situation.

    My abusers met my daughter once and I decided on July 4, 2022 that they would no longer play any role in our environment. I’m not going to set up my fucking kid for failure. Success at any cost. This means removing myself from any situation that does not fight for decency for all and actively speaking my experience in the hopes that it impacts just one person in a similar situation.

    If anybody in an emotional situation such as this feels like you’re without hope, please understand that you are not alone, and please contact me on a private channel. I will connect you to any resource that I possibly can and I will fight for you for the rest of my fucking life, as the invisible ones are often the ones going through it the most. Nothing would feel better than helping someone realize they are more than their situation.

    1. Who is in this story?
      1. Christopher
      2. Alexis
      3. Sailor
      4. Scout
      5. Tito
    2. What is a fiscal year?
    3. Where do you find Fiscal Year?
    4. When are fiscal years used?
      1. Standard Fiscal Years
      2. Custom Fiscal Years
      3. Considerations
    5. Why use fiscal years?
      1. Standard Fiscal Years
      2. Custom Fiscal Years
    6. How do you use Fiscal Years?
      1. Use Case
      2. Procedure
    7. Conclusion

    Who is in this story?

    The Scoutster has some fucking gorgeous eyes. Never ever filter the camera, because you don’t filter true beauty, you dig?

    If you don’t know, I’m building a Salesforce org for my baby, crafting an outrageous storyline to help with recall during my admin exam. We are a pillow fight club, but SHHHHHH. No clandestine operation is complete without a legitimate front, so this is the manifestation of that.

    If you’ve been here before, not sure why the fuck you came back but I sure appreciate you.

    Here are our recurring characters.

    Christopher

    My name is Christopher, aka Dad. I’m 32. My favorite color is pink. I’m one of two characters in today’s story.

    Alexis

    My girlfriend is Alexis, aka Mom. She’s 33. Her favorite colors are pink and black.

    Sailor

    My surrogate daughter is Sailor, aka Sailor. She’s 8. Her favorite color is teal.

    Scout

    My daughter is Scout, aka Little Christopher With The Same Haircut (not anymore though). She’s 1. She has yet to see a color that she does not like. She is the other character in today’s story.

    Tito

    Tito is a chihuahua whose entire being contains no color. He’s like if Eeyore was a cockroach who loved to shit all over the house. That’s why we love him.

    What is a fiscal year?

    A year based around accounting and budgeting purposes, primarily in financial reporting.

    Where do you find Fiscal Year?

    Setup > Fiscal Year

    When are fiscal years used?

    In Salesforce, fiscal years are used in reporting, forecasting, and quotas.

    Standard Fiscal Years

    If using a standard calendar but you don’t want the year to start in January.

    You can set the start month and whether the fiscal year is based on the end month or the start month.

    • Starting Month – if start month is March and the year starts in 2024, the fiscal year would be 2024
    • Ending Month – if start month is March and year ends in 2025, the fiscal year would be 2025.

    Custom Fiscal Years

    If using nonstandard calendars or if reporting periods aren’t always the same. There are different templates or you can customize your own fiscal year by itself.

    If customizing your own year, you’ll need to fill out the following

    • Start date – day 1 of your desired year
    • Year name – what naming convention are you going to use?
    • Description – make it make sense to everyone!
    • Week Start Day – what day of the week do you want it to start on?
    • Reset Fiscal Year Structure – you are able to reset custom fiscal year structures, although you can never go custom fiscal year to standard.

    Considerations

    Changing fiscal start month will lose quota/adjustment information if using forecasting in your org.

    You cannot undo custom fiscal years to standard, to revert, create a 12 month standard custom fiscal year and use that.

    Why use fiscal years?

    Standard Fiscal Years

    If you want to choose either the start month or the end month of a fiscal year for accounting purposes

    Custom Fiscal Years

    • If you want to choose either the start month or the end month of a fiscal year for accounting purposes and your company does not follow traditional calendar
    • If your company is in a country that doesn’t use the Gregorian calendar.
    • If you want to change the reporting periods for your company
    • If you use trimesters instead of quarters.

    How do you use Fiscal Years?

    Use Case

    Scout Magnolia was born on May 25. As there is no such thing as a free lunch in this world (although I was literally eligible for them my entire life), and I because suck at budgeting, I plan to invoice her when she turns 18 for everything that she has cost Mom and I over the years.

    Make no mistake, Alexis is the one holding this fucking family together, but I’m building one hell of a story here so let me cook.

    The best thing to use here will be a standard fiscal year starting June 1. We don’t want to burden her with hospital bills, so we discounted the first week of her life. You feel me?

    Some would describe this particular parenting tactic as fascist, and you know what? They’re not wrong in this single instance.

    Procedure

    Kept it simple. Didn’t need to get funky to establish diabolical intent.

    Conclusion

    • You can not use a fiscal year at all, use a standard one, use a custom one with a template, or heavily customize your own. Find what works best with your business requirements.
    • I created the email alias fuck@christophersauer.com for anybody out there who wants to cyberbully me. Feel free to give me your best shot. I’ll fucking roast your ass.
    Millions of families suffer every year.

    Thanks for reading!

  • Company Information: Establishing Scout Magnolia Enterprises
    1. Who is in this story?
    2. What is Company Information?
    3. Where is it?
    4. When is it used?
    5. Why is it used?
    6. How is it used?
      1. Use Case
      2. Steps Taken
    7. Conclusion

    Who is in this story?

    If you’re new here, I’m building a Salesforce org that my daughter can use and building a storyline around it in the hopes of passing my Admin Exam. It’s a pillow fight club, but we keep that hush and wish to establish ourselves a fantastic front. Please don’t let them people know.

    She’s so damn cute.
    This is the week Alexis came to visit me and got pregnant. She took Tito to an in-store.

    If you’ve been here before, thanks for coming back! You are now more loyal than any girlfriend I’ve ever had besides my current one. She’s extra fucking supportive.

    • Characters in the storyline so far
      • My name is Christopher, aka Dad. I’m 32. I can hum and whistle at the same time.
      • My girlfriend is Alexis, aka Mom. She’s 33. Her favorite band is Waterparks.
      • My surrogate daughter is Sailor, aka Sailor. She’s 8. Her favorite artists are Waterparks and Taylor Swift.
      • My daughter is Scout, aka SCOUTUS. She turns 2 in May. She prefers Drake and Jack Harlow.
      • Tito is a chihuahua, listens to mariachi but can occasionally be found on reggaeton night, and wishes for a margarita.

    What is Company Information?

    Company Information tracks important information about the org and manages licenses/entitlements.

    • Org name – What is your company named?
    • Primary contact and division – Usually the person who signed up
    • Address – Usually the HQ address
    • Fiscal Year Start – If you use fiscal years, you can view the start month here
    • Multiple Currencies? – these cannot be disabled once enabled
    • Data Translation? – data stored in the Industries Record Alert object, B2B Commerce Product and Product Category objects’ Name and Description fields, custom text and URL fields on those objects.
    • Newsletter? – Do you want your org to receive the newsletter by default?
    • Admin Newsletter? – Do you want your admins to receive the admin newsletter by default?
    • System Maintenance Notices? – Do you want your org to be informed of when Salesforce will perform system maintenance by default?
    • Downtime Notices? – Do you want your org to receive notifications about downtime by default?
    • Phone – The outward-facing number for your company
    • Fax – The primary fax machine if you use one
    • Default Locale – Controls the language and format of date and time, address, currency, name, and number fields
    • Default Language – Default language for the org, usually English
    • Default time zone – Default time zone for the org, usually HQ
    • Currency locale – Stylizes currency
    • Used data space – data storage is used by creating records, and one record usually takes 2KB
      • You can archive data from other objects or bring massive datasets from outside systems into a big object to get a full view of your customers. Up to 1 million can be stored, additional capacity can be added via licenses
    • Used file space – File Storage is used by storing files in assets
    • API requests last 24 hours – allows access programmatically rather than through the UI and is used with integration.
    • Streaming API events last 24 hours – events using push technology received in near-real time. 
    • Restricted logins current month – how many times did people try to log in and were blocked this month?
    • Org ID – unique identifier code for your org that can be used to reference
    • Org edition – what level of Salesforce you are using
    • Instance – what server your data is partitioned on
    • User Licenses – baseline features
    • Permission Set Licenses – extra tools/permissions
    • Feature Licenses – access to features not included in user license
    • Usage Based Entitlements – limited resources that your organization can use on a periodic basis

    Where is it?

    Setup > Company information

    When is it used?

    When you sign up, although you can edit and view it at any time.

    Why is it used?

    Company Information allows you to present your identity and to broadly monitor and reference it. This topic matters when taking a look into information that may be needed or making sure your org isn’t hitting any limits.

    How is it used?

    Use Case

    I need to set up Scout Magnolia Enterprises and view the information associated with my org for reference

    Steps Taken

    Pretty straightforward here. Just edited the information to what was relevant.

    Conclusion

    • Company Information is a great place for reference and to keep your business identity fully current.
    • I should get Tito a reposado.

    Thanks for reading! Feel free to cyberbully me on any major platform @crsauer91.

    1. Who?
      1. Christopher (Dad)
      2. Alexis (Mom)
      3. Sailor (8)
      4. Scout (1)
      5. Tito (Chihuahua)
    2. What are Business Hours?
    3. Where?
      1. Where do you find Business Hours?
      2. Where do you use Business Hours?
    4. When do you use Business Hours?
    5. Why do you use Business Hours?
    6. How do you use Business Hours?
      1. Use Case
      2. Steps Taken
        1. Dad’s Hours
        2. Mom’s Hours
        3. Sailor’s Hours
        4. Scout’s Hours
    7. Conclusion

    Who?

    Hi there! If you’re new to the blog, I’m trying to build a Salesforce org that my one year old can use and committing myself to building both a hysterical storyline and a solid use case so I can remember this stuff come admin exam time. If you’re not new to this blog, I really appreciate your continued support and hope to make you laugh with something crazy but also genius if you think about it. This is basically a recap of an earlier post, but more in the style of how I am going to operate moving forward.

    My daughter has a pillow fight club, and that is ultimately the purpose of this org. We don’t fucking talk about the fight club though. Just don’t. Call it the pizza restaurant or some shit.

    I’m basically starting from scratch here (I introduced everyone last month, let’s recap), I’d like to introduce you to the bunch that I am blessed to call my family.

    Christopher (Dad)

    My name is Christopher, aka Dad. I’m 32 and from South Dakota. Spent most my life in Denver. I spent five of the most formative years of my life in New Orleans, Louisiana. You’ll see why it was so impactful as you read on.

    Alexis (Mom)

    My girlfriend is Alexis, aka Mom. She’s 33 and from Lafayette, Louisiana. I met her the first weekend of freshman year at Loyola University New Orleans bonding over the sultry sounds of 3OH!3 (Denver represent, Boulder represent, Castle Rock represent), and life decided to give her and I a whole bunch of twists and turns along the way. It’s really an endearing story after you get past how wild it is. I’ll tell the story at some point, it’s a fucking wild one.

    Sailor (8)

    My surrogate daughter is Sailor, aka Sailor, because that’s her fucking name. She is 8 years old and from New Orleans, although she’s lived all over the place for only being 8. She’s my spirit whereas the other girl is my soul. Both are very important. I feel for Sailor’s situation though – a lot of parallels to a childhood I often like to forget. That’s why I’m grateful for every day I get to spend with her. Even when she wasn’t my daughter, I knew in my mind that I would be involved in her life in some way. You can’t really explain Sailor in one sentence to be honest. A whole lot of complexity with that little kid.

    Scout (1)

    The star of the show is Scout. She’s 1 and was born in Castle Rock, Colorado. The best way to describe her is absolutely ridiculous but somehow ridiculously endearing in between her bouts of insanity. Although I started this bit about pillow fighting largely in jest, she has recently been taking to chucking pillows at people and dogs. Yep. That’s my girl. Fulfilling the prophecy.

    Tito (Chihuahua)

    Largely in this story for target practice for Scout. You can follow him on Instagram @titothethug303.

    https://www.instagram.com/titothethug303

    What are Business Hours?

    The most simple definition is that they are your availability for customers.

    This concept is quite straightforward. Hardest thing in my opinion is remembering everything impacted by business hours. Easiest way for me to remember that is basically anything that would be escalated or reported upon in a support sense would be subject to business hours.

    • Name – This is what you want to label the set of hours as. Commonly the name of the office or team.
    • Time Zone –  You can set a different set of business hours up for each time zone
    • Business Hours – This is where you stipulate if and when you are open for business. This impacts escalation and milestone reporting as well.
    • Default? – You can only have one default set of hours. Commonly the HQ is the default set of hours
    • Active? – You need to make your set of business hours active before being able to use them. You can deactivate any that you aren’t using.

    Where?

    Where do you find Business Hours?

    • Setup > Quick Find > Business Hours
    Click the gear icon in the top right and hit Setup to get to the Setup page
    In the top left, type in Business Hours in the Quick Find and click on the highlighted option
    You’re there!

    Where do you use Business Hours?

    • Entitlement processes
    • Cases
    • Case escalation rules

    When do you use Business Hours?

    • You want to use business hours whenever there is a team/office with their own unique set of hours.
    • The most common use case for these is if you have offices in different time zones

    Why do you use Business Hours?

    • Business hours are completed to set accurate reporting in the org for support teams.
    • This topic matters during customer service situations where time is of the essence and something needs to be escalated after a certain point if not actioned.

    How do you use Business Hours?

    Use Case

    First, let us establish the storyline to work our way through this.

    • Mom works 9AM-8PM Sunday through Wednesday as a Credit Analyst.
    • Although currently unemployed, I’m going to give myself Monday-Friday hours. As this is my org, we’ll use my hours as the default set of hours.
    • Sailor is in second grade. 7:50-2:30 Monday-Friday are her hours.
    • Scout doesn’t sleep. Ever. That being said, her hours are 24/7. May God have mercy on our souls.

    Steps Taken

    Dad’s Hours

    • Once on the business hours page, the first thing I did was edit the name of the default set of hours to my hours. The reason I am choosing my hours as the default is because I’m the administrator of the org. I was torn between using my hours as the default or using Scout’s.
    • I set the default timezone to Mountain, as I am located in Denver.
    • I set my hours to 9-5 Monday-Friday by ensuring that the fields for Saturday and Sunday were blank and then adding the weekday hours
    • Easy way to add in hours quickly if they land perfectly on the hour is just to write the hour in 24-hour notation without the minute field. To accomplish this, I used the tab a bunch, typed 9 for the opening times, and typed 17 for the closing times.
    • I ensured that the Default and Active checkboxes stayed checked – ensuring they could be used and will be the primary set of hours. We’ll get to the Holidays part in a later post.

    Mom’s Hours

    • To set up Mom’s Hours, I created a new set from the Business Hours page
    • I named the hours after her since we’re each having our own unique hours in this exercise to expand our use case.
    • I left the checkbox for Default unchecked, because my hours are the default hours.
    • I did check the box for Active so we would be able to use this later in our exercise. If it’s not active, you can’t use it.

    Sailor’s Hours

    • Setting up Sailor’s schedule was pretty straightforward. Same set of steps until the hours, where I put in her school schedule instead of Mom’s work schedule. No need to expand further on this.
    • Side note: Sailor really enjoys the first line of her introduction in this article, and I wish I could get the kids’ support all the time.

    Scout’s Hours

    • The top two sections again follow the same conventions as Mom and Sailor’s.
    • As Scout is up all day, every day, there are two different ways that you can illustrate this
      • Check that 24 hour box on the right hand side
      • Make the start and end hours the same
      • I chose to just tab and type 0 fourteen times because my hands didn’t have to leave the keyboard to accomplish that.
    • The fucking kid doesn’t sleep, man. That’s why if we used her hours as the default, our reporting would raise exponentially and our SLA as a result. Trying to keep the shareholders of Scout Magnolia Enterprises happy over here, so that’s why we’re not using demon time as the default set.

    Conclusion

    • Business Hours specify when your company is available for business, can have one default set, many different sets, and impact milestones for processes.
    • My family is adorable.
    • This use case is just quirky enough for me to remember it.

    Thanks for taking the time to read this. I love you.

    If you feel like it, listen to this. I made a song about a kangaroo.

  • Hi! Lots going on in the world since we last spoke.

    One reason that I took some time in between posts was because I didn’t want to have a half-baked idea.

    My mentor Allie always says these great little things that make me think critically. The one that has stuck out the most so far is “are you doing this for entertainment or for a professional audience?”.

    Long story short – this needs to be a professional output. I’m not meaning professional as in tone of the posts, because I am determined to keep those lighthearted. I mean professional as in I go into the steps I take, provide references, and provide the why behind the idea as well. I can tell a great story, but I want to tell it equally well to a group of both comedians AND Salesforce professionals. That’s what I’m determined to accomplish here.

    So. I’m restarting what I was doing, and doing so more vigorously, as I’d like to participate in DemoJam or a similar event, in addition to being an understudy to a town crier. Again, I’m here just as much to be a member of the ecosystem as I am to make myself laugh. Meaning that there needs to be a fair bit of both context and bullshit.

    I’m going to start structuring all posts with a template, so all information is delivered the same way, and the variable is going to be the topic of conversation. Dave Massey’s resources do great at that, and I’ve learned quite a bit from him, so the template is going to be the go-to method. Building it tonight.

    I did like how I was using screenshots – I’m going to keep doing that.

    I need regularity to posts, as that is how to maintain an audience. I also need regularity to my study sessions and the content I am studying. Therefore, to maintain continuity, I will write after I finish each little unit. Basically, I wanted to get through everything setup and app-related to get to a point I could speak well about those. I’m now at that point.

    You won’t get a blog post every day, but you’ll be getting quite a few in the next week to get caught up to where I was (with intention). I haven’t yet committed the studies to the org, so I waited to do that where I could fully illustrate it to myself and anyone deranged enough to listen.

    I love Salesforce and I love writing, so I need to continue this idea. It’s way too funny to not put my entire effort behind, and I needed to get to a place where I could put forth the requisite effort for that. I am now fully prepared.

    Thank you for your time!

  • (by Sparky McFuckface)

    If you’ve made it this far into the storyline, seriously, do you not have anything better to do with your life? Go take a 15 minute walk right now. I’ll still be on your screen when you get back. In other news, if you are Samuel L. Jackson, MFA does not mean multi-factor authentication.

    As I’ve been progressing through the courses that I purchased, I made it to the section for in-app guidance. Since I’ve publicized that I’m going to build Scout an org, the reaction has been way more positive than I anticipated, and a couple people gave me the exact reaction I was attempting to elicit, which was one of shock and general dismay.

    I’ve never used in-app guidance in the org, except for the one that always pops up by default whenever I enter Setup. Seeing it in use gave me an idea….

    What can I do to challenge the attention span of the kids potentially reading this?

    As someone who could medically carry an ADHD diagnosis his entire life but chooses to avoid it, I know that maintaining an attention span can be a lesson in futility.

    I recently had a post about making things pop on LinkedIn as a perspective to a Salesforce Admin post. To maintain and grab the attention of the youngest, it would both need to stick out and look welcoming.

    In comes the in-app guidance.

    I got to this area through the Setup section, as anybody reading this article (except the kids) already know this.

    The original use case I wanted to cook up was the emoji – If a picture is worth a thousand words, that would theoretically mean that a thousand pictures are ONE MILLION WORDS. That’s a big story. Pictographs were one of the first forms of communication, so if it worked back then, it should work now, right? CAN I ACHIEVE MY THE TOP GOAL ON THE THING THAT RHYMES WITH BUCKET LIST?

    To boost the interactive, child-friendly nature of the app itself, I want things to pop up on the screen, and generally be fun and inviting. The targeted prompt would seem to be the best action for this, as it clearly draws attention to what I want them to see, and they must interact with it one way or another to proceed. Additionally, as I’ve been touting the benefits of high-contrast visualization popping, I decided to flip the colors on the prompts themselves. I was allowed to change the context of the “Dismiss” button, so in this case, I just chose a crying emoji, as I would cry if my children were to dismiss me (spoiler alert: I keep the tissues handy). Unfortunately, the Next and Done options did not allow for customization, but they’ll be good vocab words.

    The plan for this org is that I am going to delete everything that is not directly related to this app to simplify Salesforce to its most elementary concept, meaning I only needed the guidance for this page on this app. We’ll get to the other parts when we get there.

    If you noticed – the only action button on the page is New Child Contact. The New Contact label would have worked just fine, however New Child Contact brings yet another wild wrinkle of context – we’re adding a gang of infants and toddlers over here. So that’s what I did. You’ll learn about “Danger” from the Face Punching Committee soon. But everything regarding the fighters themself that becomes an action will follow this same nomenclature. If it belongs to anyone under the age of 18, it will be a New Child Record, otherwise it will just be a New Record. Same exact functionality, literally only cosmetic differences.

    I’ll keep on building out the guidance for the prisoners…..I mean children… as I add more sections. I ended up trashing the sections I previously built in because they are not yet relevant. It’s more of a digital tack-board in the meantime.

    The first thing that Scout did when she came into this world, prior to getting her umbilical cord cut, was piss on the delivery nurse. I was hopeful that would be a one-off event given that she was just extracted from a uterus, maybe it was just nerves? Boy, was I fucking wrong. Scout hates clothes, hates diapers, and the earth has primarily been her bathroom. We’re in the early-mid stages of potty training, she just chose to do it naturally. Thank God though. When she does urinate successfully, she delivers us the pot and we give her a round of applause. Never in my wildest dreams did I imagine that I would clap for someone taking a whiz. I desire that level of adulation.

    All pride aside about the toilet ride, Scout isn’t even close to taking her Defacation Certification Exam, and we’ve been studying for a little while. Practice makes perfect though, and as a supportive parent, even if she isn’t #1, she’ll be a solid #2. Sorry that all of these jokes were shit. In the meantime, we keep the spray on deck.

    As my org itself just soiled its diaper, I think I need to go change my Salesforce and probably give it a sippy cup. I tried feeding my computer coffee once to make it work faster, since it works on me. Bad idea, 0/10. Lastly, to my extreme disappointment, it was a floppy DISK that you put into the A and B drives. DISK. I misunderstood that until I was about 14.

    That’s all I got for you today. Hope you find these life lessons valuable and constructive. Thanks for coming to my TEDTalk.

  • New character development out of the way, let me explain what I’m trying to do here, and then steps that I have taken to achieve some of these results. This won’t be an exhaustive list, because I just press buttons sometimes, but it will be a close approximation of those.

    I’m trying to make this org easy enough to understand that both of the children could access this and understand what we are trying to accomplish here

    Scout is less than two years and thus has a limited capacity. Visuals that draw her attention will be the key to having her use this. We need it right at the start as she is a baby and will thus lose interest 12 seconds into anything unless it involves terrorizing a chihuahua. Enter the use case of the emoji.

    This image has an empty alt attribute; its file name is 50ab9bb7-d537-4d73-9083-4dd41ea04aea.jpeg

    Sailor is slightly below grade level in reading, although her comprehension of the actual story is very strong. With this obstacle, I will focus on delivering the org’s information in a way that Sailor can understand and share with her sister, as she is still fluent in gibberish and Wingdings. This will theoretically serve as an opportunity for Sailor to improve her reading skill organically. That’s why I’m trying to get her to buy into this cult.

    Going into this experiment, I was rather pessimistic about the ability to simplify the world’s most customizable platform for a child given the expansive nature of the ecosystem. Like customizing alone? Easy. Customizing for a 1-year-old? Now we gotta think.

    Allie, the world’s best mentor, challenged me to make this happen, and to share obstacles that I face along the way. I decided to use an old product bug template to fully report the issue in a way that allows for quick reference, as is necessary in both the tech world and in parenting.

    I expect that the final product will be close to what I dreamed of while running into a litany of issues along the way. I will use this blog as a way to report what is going on.

    At this point in my use case timeline, I have completed the Company Settings portion (irrelevant to the storyline so far, I’ll save you the snoozefest). Just know that our squad is Scout Magnolia Enterprises, and we roll deep like Adele.

    The key to forcing my girls to use Salesforce is to make this as easy as possible to digest, and to get rid out of absolutely everything that doesn’t serve the sole purpose of ease of access. Taking Horton’s big ass to Whoville, basically. Honey, I Shrunk the Org.

    You will see the results as this story grows. Mind you, this story, as with Scout, is young. Sailor thinks she’s grown, but that’s another issue. We’ll continue developing her character throughout this exercise.

    To make everything as easily as possible for the children, the easiest way to package this would be through an app, where I can pick and choose only the most relevant information and the best way to show it so everybody understands. I chose the most simple layout for ease of customizing it for the girls, so there’s only one section to it, all components will be added to the same section. Makes enough sense to me.

    The dashboard section will contain visuals relevant to the career of Scout, including height, weight, win/loss record, and number of KOs. In this instance, knocking out means that you fall asleep in the middle of the pillow fight because the pillow is just too comfortable. A TKO is when you unintentionally fall asleep, as evidenced by the following carboloaded nap.

    The Scouting Report is the area where we can view information about Scout’s friends, competitors, and textile manufacturers for pillow troubleshooting purposes, plus a list of things to do.

    I chose to include a Chatter section, called Feed Me. As per its name, this will usually be for polls and feedback about what the fighters require for their nutritional intake. Scout has a healthy diet of anything that is in the kitchen, including the sink. She is a firm believer that the man who woks his dog will never go hungry, so she’s been trying to cook poor Tito for a minute now.

    The Bye? section is because that is Scout’s favorite word, meaning it’s a list of things that need to be done before ceasing her training for the day. It’s mainly eating, pooping, and laughing.

    The only major struggle I’ve had recently is that I went gung-ho pressing buttons because I love console view, but undoing it seems damn near impossible. That will be my next post, a Console awareness post, because why not, it’s dope.

    • Comments
      • Documentation
        • Having completed the Prepare for your Administrator Credential Exam Trailhead in its entirety, I am beginning this round of study using three primary resources. I am referencing Dave Massey’s Udemy and Get Force Certified offerings, and I am using Focus on Force whenever it’s time to hammer out the practice exams. My storyline of org changes will roughly follow along with the order these objectives are presented.
      • Thank you
        • Thank you to the Mile High Dreamin’ Salesforce group for providing so much inspiration and a level of internal feedback to myself that I have never had even a couple months ago.
        • Thank you to the Salesforce Ohana Slack room for acting as another proving ground for prospective admins to learn about the most ridiculous use case they will witness in their lifetime.
        • Thank you to Allie for her time and expertise. I hope you feel better soon.
        • Thank you to Julie for being the first person to really encourage me to keep digging through the Salesforce universe.
    • Next Steps
      • I welcome feedback. If you’re reading this, it’s because it was somehow linked to you through our network, most likely by myself. Say hi to me.

    That’s it for today, tune in next time as Scout attempts to max out the number of naked pull-ups that she does on the table.

Christopher Sauer

The Great Portfolio

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