Work

Current Role

• Jr. Solution Consultant at eNoble

Core Responsibilities

• Training documentation
• Training videos
• Salesforce administration
• Data standardization

Outcome Highlights

• Created ~40 written guides and ~10 videos of training material for Gateway Family Services
• Standardized postal code and county information for Women’s Resource Center of Grand Traverse, solving 90% of discrepancies
• Supported practical Salesforce administration priorities across evolving business requirements.
• Built trust through direct communication, transparent expectation-setting, and execution follow-through.

Availability

Available for:

• Full-time employment opportunities
• Paid project-based work
• Future consideration for selected pro bono efforts

Previous Roles

• Validity: Customer Support Representative
• Sunrun: Senior Contract Review Representative, Senior Credit Analyst
• OpenTable: Customer Support Representative
• City and County of Denver: Administrative Support Assistant

Previous Role Impact Snapshots

Validity: Customer Support Representative

• Supported customer success in a data-oriented product environment with focus on issue clarity and resolution quality.
• Solved ~1200 tickets in 11 months in 2023 with a 98% QA score.

Sunrun: Senior Contract Review Representative to Senior Credit Analyst

• Progressed into more advanced analytical responsibilities through consistent operational performance.
• Processed approximately 200 daily review items with improved consistency and fewer returns.

OpenTable: Customer Support Representative

• Provided responsive support for customer requests and operational issues.
• Managed approximately 30 daily inquiries.

City and County of Denver: Administrative Support Assistant

• Supported core administrative operations and process continuity.
• Reduced handling delays for core requests by approximately 15 percent using improved intake and prioritization.

Work Style and Strengths

• Strong communication and stakeholder translation
• Execution under pressure with high accountability
• Practical approach to system reliability and data consistency